FROM THE ROOTS

SHIPPING METHODS

fromtheroots.it delivers parcels all over the world via GLS and DHL.  All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. fromtheroots.it will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of FROMTHEROOTS®. All shipments are accompanied with an official invoice with the exact declared value of each item in euro. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.

PICK UP - APPOINTMENT

The orders on fromtheroots.it can be pick up to our showroom every Tuesday and Thursday from 16.00 to 18.00. There is also the possibility to try the item that you would buy. FROMTHEROOTS Showroom : Contrà santa Lucia 132, Vicenza. If you want to prenote an appointment you can write us an email ( commerciale@fromtheroots.it) or whatsapp ( +39 3383026267 or +39 327 4267882‬).If you need more information don’t hesitate tu contact us.

Orders

FROMTHEROOTS® has created and published the website fromtheroots.it with the mission to offer a service exclusively for its own Clients.
The products on sale on the website fromtheroots.it are destined to the Final Customer. By “Final Customer” fromtheroots.it intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at fromtheroots.it.
Therefore, fromtheroots.it requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with fromtheroots.it nor use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, fromtheroots.it reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
fromtheroots.it reserves the right to decline to process an order and/or offer services to anyone at any time.
fromtheroots.it reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
fromtheroots.it reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control.
Please note that during promotions and sales there may be delays in immediate shipping.
Orders placed separately will be shipped separately.

Pre-orderable items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, fromtheroots.it will promptly inform and refund customers. fromtheroots.it will not be held responsible for a delay in shipment caused by circumstances beyond the control of FROMTHEROOTS DI ROSSI EMANUELE ™ that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.

DELIVERY TIME

Fromtheroots.it processes orders in Italy, Vicenza from Monday to Friday. fromtheroots.it processes orders the day after the order’s placementor the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day.
fromtheroots.it ships all over the world via GLS and DHL . fromtheroots.it cannot be accountable for  carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to fromtheroots’s control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to Italy take approximately 1-2 working days (excluding the Italian Islands which may take 2-3 working days).
Delivery for shipments addressed to European Union take approximately 2-5 working days.
Delivery for shipments addressed to the Rest of the world take approximately 7-10 working days.

ITALY

The prices shown on fromtheroots.it when shipping to Italy include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: FREE

EUROPEAN UNION COUNTRIES

The prices shown on fromtheroots.it when shipping to European Union Countries include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: €15.

Countries included: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Portugal, San Marino, Spain, Sweden, The Netherlands, United Kingdom.

SWITZERLAND

The prices shown on fromtheroots.it when shipping to Switzerland include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: € 20

UNITED STATES OF AMERICA

The prices shown on fromtheroots.it when shipping to United States include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: €25

To receive an import, the US Government's customs agency requires a Social Security Number (SSN) or a Non US Citizen Number - Customs Border Protection assigned number (CBP). The process to obtain a CBP assigned import number takes about 10 business days.

SHIPMENT TRACKING

When the order will be tendered to the courrier, customers receive an email from GLS providing the tracking number  related to the order.
To monitor the status of your order, customers may visit GLS official website https://www.gls-italy.com and insert the given the number in the specific area “Track Your Shipment”.

RETURNS AND EXCHANGE

 

For any reason, customers can return the order, entirely or partially. fromtheroots.it accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the FROMTHEROOTS customer care team via email at matteovellar@me.com.
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
Please follow the instructions given by the customer care team while sending your return back to FROMTHEROOTS avoiding any discrepancy.
Item/s that will not match FROMTHEROOTS’s return policy will not be taken into consideration and send back to the customer at his own cost.

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or it will not be accepted.
The FROMTHEROOTS packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by fromtheroots.it in the email providing the return instructions.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact matteovellar@me.com


Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

We have made every effort to display the colors of our products that appear o fromtheroots,ir as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Authorized returns must be shipped using the carrier suggested by fromtheroots.it in the email providing the return instructions. fromtheroots.it reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for fromtheroots.it or involves the collection to one of the carrier’s branches.

fromtheroots.it reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of fromtheroots.it. In these cases, fromtheroots.it can return the box to the sender at the original shipping address. In case fromtheroots.it accepts returns that were not authorized or not in compliance, fromtheroots.it can withhold the 10% of the value of the returned item from the refund.

CREDIT CARD

When clients place orders online, credit details are forwarded to a protected online banking system provided by Stripe , which accepts Visa, Mastercard, American Express, Maestro and PayPal.

CHARGE OF CREDIT CARD

Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge. The pre-authorization ensures that sufficient funds will be available to carry out the transaction.
Once your order has been shipped, your card is charged according to the amount and currency of your order.
If your order is unfortunately cancelled, fromtheroots.it will release the pre-authorization immediately. 
Please note that it may take your bank additional time to process the funds back to your account.

BANK ACCOUNT :

FROMTHEROOTS DI ROSSI EMANUELE - CENTROVENETO BASSANO BANCA

IBAN : IT72N08590 88331 000900011696

SWIFT: CCRTIT2TBCV

PRICES AND CURRENCIES

Payments as well as refunds for shipments are all invoiced in Euro (EUR). At the beginning of each season, a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing. Credit cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.

*In accordance with the new EU Regulation UE 2016/679 on Data Protection (GDPR), the data may be transferred to non EU countries or countries not belonging to the European Economic Area, that however grant an adequate level of protection of the personal data. In any case, the data processing will take place in accordance with the provisions of the current rules and regulations.